1. Who we are
This website is operated by Jardin de L’Amour. In this Privacy Notice, “we”, “us”, or “our” refers to Jardin de L’Amour.
We are committed to protecting your personal data and respecting your privacy. This policy explains what personal data we collect, how we use it, and your rights regarding that data.
For legal purposes, Jardin de L’Amour is the controller of your personal data.
You can contact us using the details provided in Section 10 below.
2. What is Personal Data?
Personal data includes any information relating to a living individual who can be identified from that data (or from that data combined with other information in our possession). This includes contact details, delivery information, and images such as CCTV recordings from our premises.
3. What Personal Data Do We Hold?
We collect personal data that you provide directly to us, or that is provided when someone orders from us or sends one of our products to you.
This may include:
- Names
- Addresses
- Email addresses
- Telephone numbers
- Recipient names
- Recipient delivery addresses
- Recipient email addresses
- Recipient telephone numbers
- CCTV images from our premises (for security purposes)
- Billing addresses
- Name on payment card (we do not store full card numbers )
4. Information We May Collect From You
Information You Provide
You may give us information by:
- Filling out forms on our website
- Placing an order
- Subscribing to newsletters or updates
- Contacting us by phone, email, or social media
This information may include your:
- Name
- Email address
- Postal address
- Telephone number
- Payment details (processed securely by third-party providers)
Information We Automatically Collect
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Time zone setting
- Operating system and platform
- Website interaction data (pages viewed, time spent, clicks, navigation paths)
- Referring website
- Technical diagnostic data for site performance and security
5. Purposes for Which Personal Data Is Used
We use your personal data to:
- Provide our floral products and services
- Process and deliver orders
- Maintain records of your purchases
- Send marketing communications (only where you have opted in)
- Invite you to Jardin de L’Amour events or promotions
- Manage internal business records
- Detect and prevent fraud or crime
- Handle customer service requests
- Operate our business effectively and securely
6. Legal Basis for Using Your Data (Legitimate Interests)
We process your personal data where necessary for our legitimate business interests, including:
- Operating a floral and gift service business
- Marketing and promoting our services
- Preventing fraud and protecting our business
- Delivering products that have been ordered
We always ensure these interests do not override your rights and freedoms.
7. Disclosure of Personal Data to Third Parties
We may share your data with:
- Delivery providers to complete your order
- Payment processors to securely handle transactions
- IT and website service providers for hosting and technical support
- Marketing service providers (only where permitted)
- Law enforcement or regulatory authorities where required by law
If you order a product for someone else, we will share necessary delivery details with the recipient.
We do not sell your personal data.
8. Retention of Personal Data
We retain personal data only as long as necessary:
- To fulfill the purposes outlined in this policy
- To comply with legal and accounting requirements
Customer data relating to inactive accounts may be deleted after two years from the last order, unless required for legal or regulatory reasons.
9. Your Rights
Under data protection laws, you have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Restrict or object to certain types of processing
- Withdraw consent where processing is based on consent
- Lodge a complaint with a data protection authority
To exercise any of these rights, please contact us using the details below.
10. How To Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Jardin de L’Amour
11817 Biscayne Blvd, Suite 4035
Miami, FL 33160
United States
📞 +1 (786) 241-9014
📧 info@jardindelamour.com
(Please include “Data Protection” in the subject line)
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we use personal data. The latest version will always be posted on our website.